FAQ
🎁 (1) Order & Shipping
Where do you ship from?
We are shipping from Melbourne, Australia. All orders are carefully packed and sent with tracking.
Do you ship outside Australia?
At this moment, only to Australia nation wide. We are considering the world wide shipping in the future.
How long does shipping take?
Orders are typically dispatched within 1–3 business days. Delivery times vary depending on destination, but within Australia it is usually 2–5 business days.
We will try to send our gifts as soon as possible. However, we would appreciate your patience as some products need time to be stitched out.
Can we get a discount on shipping?
We offer free shipping for purchase over $100.
🛒 (2) Returns & Support
How can I track my order?
Upon ordering, you may receive the link on your specified email address or phone number, with which you can track the progress of your order.
Can I cancel my order after the purchase?
Please check out our latest cancellation policy for details.
Can I ask for refund or return of items?
Please check out our latest refund and return policy for details.
🪡 (3) Embroidery work
Do you embroider my personal item that I provide?
Yes, we can embroider personal items that you provide. Please check out the FAQ beforehand and contact us to discuss the details, such as items and design. Please understand depending on fabric or sizing we may not be able to fulfill your needs.
What items can be embroidered?
We embroider a wide range of items, including shirts and towels. We may not be able to embroider on a hard fabric such as jewelry box. Please contact us to discuss first as it depends on the fabric and sizing.
Do you embroider the image that we provide?
Yes, we can embroider the image you provide, such as company or team logo. We may not accept the image that you do not have the right or permission to use.
How much and how long will it take?
There is a digitising fee as minimum as $20 depending on size. The stitching price starts at $15 per item, depending on size, stitch counts and complexity. The digitising usually take 2-5 business days before starting to embroider. Please contact us for the precise quote.
🛍️ (4) Other Questions
Where are you based?
We are based in Melbourne, Australia.
How do you make these gifts?
Each product is lovingly made in-house, by ourselves and stitching with love in my office in Melbourne, Australia.
Where do you source your supplies from?
We carefully select our supplies from trusted suppliers in Australia to ensure the highest quality. All fabric and embroidery threads are chosen for durability, softness, and design authenticity.